Refund Policy

Overview

Every item I make is created to order and personalized specifically for you, so this policy works a little differently than a typical retail return policy. Here's what to expect.

Custom & Personalized Items

Because each piece is made to order with your chosen wording or design, all sales are final once production has begun. I'm not able to offer a refund or exchange for a simple change of mind after your order and wording are confirmed.

Cancelling Before Production Starts

If you need to cancel, reach out through the Contact page as soon as possible. A full refund is available if your request reaches me before hand-lettering or production has started. Once production has started, the order is no longer eligible for cancellation or refund, since materials and time are already committed to your piece.

Mistakes on My End

If a piece doesn't match what you approved — for example, the wording doesn't match what you submitted, or the wrong item was sent — I'll gladly remake it or issue a refund. Please reach out through the Contact page within 7 days of pickup or delivery with a description and photo of the issue.

Damaged in Shipping

If a shipped item arrives damaged, contact me within 7 days of delivery with photos of the item and packaging, and I'll work with you on a remake or refund.

Lost in Shipping

Keepsake orders ship with tracking. If tracking never shows your package as delivered, contact me and I'll work with you on a remake or refund. If tracking shows it was delivered but you can't find it, I'll help you file a claim with the carrier, but I'm not able to remake or refund a package marked delivered.

Wedding Services

For place cards, escort cards, and other custom wedding bookings, any deposit or payment schedule will be outlined when your quote is confirmed. A deposit reserves your spot on my calendar and is non-refundable once paid. If you cancel before production starts, anything you've paid beyond the deposit is refunded in full. Once production has started, the full order is non-refundable, since guest lists and materials are prepared specifically for your event.

How to Request a Refund

Reach out through the Contact page with your order details and, if applicable, photos of the issue. I typically reply within 1–2 business days.